I have emailed/called/texted the business a number of times with no action. I have asked for a refund and no one has actually addressed me - Slabway Massage Chair. I would recommend not to lose your hard generated income on this business. I will be contacting the Chief law officer to submit a problem regarding PIECE. Buyer Beware!!!!!! Hello Michael, We genuinely are sorry for the clear disappointment and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was created December fourth and that there was a label created on December 7. Your plan was identified and ready for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Massage Chair Reviews).
We recognize that we failed to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will delivered in 3 days. Hired 3 days stated it shipped 4 days back after a week they do not answer the phone and inform you to talk with their website which never answer you back. They will keep you waiting sent out several e-mail with the very same reaction will return with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This business is a fraud and I'm going to do my finest in finding an attorney to spend enough cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I have actually attempted to call Slabway various times by means of e-mail telephone call and have actually yet been able to speak to a live person I continuously get e-mails back from them stating that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail mentioning that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss poor response that I receive from their support groups I think anybody wanting to acquire any of their items should extremely take a look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have actually gotten no further communication from you informing us if that fixed your issue. In relation to your experience with our client service group, we understand that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every consumer. We acknowledge that we failed to miss the mark in this instance. For that we say sorry - Reviews Of Slabway Massage Chair. We await your action. Thank YouI purchased a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat online site. I got in touch with chat, said "presently responding in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot says "normal wait time 5-15 mins.
I believe this place is a scam and i am going to contact credit card to stop payment. Reviews Of Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this improperly run outfit (if they are a genuine attire). PURCHASER BE CAREFUL!!!!!! Hi There Ian, We genuinely regret any frustration or hassle you have experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to meet the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this vacation season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we failed to miss out on the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery without any additional description!? I have actually called numerous times, sent emails used the chat widget they suggested and also reached out to them through all social media platforms and no response no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hi There Tonya, We seriously are sorry for the clear frustration and inconvenience you have experienced regarding your recent order with Slabway (Slabway Massage Chair Amazon). This is not our intent and not the experience we desire for our client.
This was because of a mistake in interaction with the pickup at our satisfaction facility. Your package was labeled and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the need (Slabway Massage Chair). As such, we have actually also been unable to ensure our shipping timespan with the same certainty we previously were able to.
In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources available to us to provide an excellent experience to each and every consumer (Slabway Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually received the complete refunds as requested. We expect the opportunity to restore your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were selling might be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I finally received a reaction by Monday morning telling me the order had shipped.
However, it was not deliverable due to the fact that they had an inaccurate apartment or condo number. I got in touch with UPS and inquired to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their items.
It is your responsibility to do so. You will be benefited from if you do not. I received my foot massager and it worked as soon as then stopped. Now no one picks up the phone and will not address their own chat bot. It's outrageous. I desire my cash back. Hello Francis, We regret any disappointment you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client support as of late. Their refund policy for their incompetence is outrageous. Do refrain from doing business with these people. Go through ******. I bought a foot massager Nov 26, utilized it as soon as and it triggered me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this company.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was authorized for a refund which you chose the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you want to continue with the return procedure you have actually started, we ask that you please reply to the assistance e-mail thread confirming you 'd with to continue. BBB Company Profiles might not be reproduced for sales or promotional purposes. BBB Company Profiles are supplied exclusively to help you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of details offered by 3rd parties, and does not ensure the precision of any information in Service Profiles - Slabway Shiatsu Massage Chair Reviews. When considering problem information, please consider the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are typically more crucial than the variety of problems.
BBB Business Profiles go through change at any time. If you choose to do company with this service, please let the service know that you called BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or organization - Slabway One Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Massage Chair Amazon...
Massage Chairs are intricate makers with lots of moving parts and advanced computer parts, so things can go wrong. However it's not much various from an automobile, it depends on how you use it and how you take care of it that will figure out the length of time it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and swellings that can occur throughout delivery.