I have actually emailed/called/texted the company several times with no action. I have actually requested a refund and no one has actually addressed me - Slabway Massage Chair Special Discount. I would suggest not to lose your hard made money on this business. I will be calling the Chief law officer to file a complaint regarding SLAB. Purchaser Be Careful!!!!!! Hey There Michael, We seriously regret the clear disappointment and trouble you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label created on December 7. Your package was labeled and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to meet the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the present situations affecting our carriers nationwide. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair Special Discount).
We recognize that we stopped working to miss the mark in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been satisfied with your purchase and find excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been desiring to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment cost was informed it will shipped in 3 days. Called in 3 days stated it delivered 4 days ago after a week they do not answer the phone and tell you to chat with their website which never address you back. They will keep you waiting sent out numerous e-mail with the very same action will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my finest in discovering a lawyer to spend adequate money to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up coming from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I've attempted to contact Slabway various times via e-mail call and have actually yet had the ability to talk to a live person I continually get e-mails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they again tell me that it's going to be 72 hours before a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I have actually been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss bad reaction that I get from their support teams I think anybody wanting to buy any of their items must extremely look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the performance concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Full Body Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Slabway Full Body Massage Chair). We have actually gotten no more communication from you notifying us if that resolved your concern. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources readily available to us to offer an excellent experience to each and every customer. We acknowledge that we stopped working to fizzle in this circumstances. For that we ask forgiveness - Slabway Massage Chair Reviews. We await your action. Thank YouI purchased a foot massager. Site stated 2-4 day delivery time.
I called number listed and it is a recording that simply keeps repeating. States to get on chat on the web website. I called chat, said "presently replying in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot states "typical wait time 5-15 minutes.
I think this location is a scam and i am going to contact credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a genuine outfit). PURCHASER BE CAREFUL!!!!!! Hey There Ian, We truly are sorry for any disappointment or inconvenience you have actually experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been unable to meet the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios impacting our carriers nationwide. In relation to your experience with our consumer service group, we understand that our service has taken a hit this holiday (Slabway Shiatsu Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we stopped working to fizzle in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Placed an order on 12/4/20 and the order was canceled mid shipment with no further description!? I've called several times, sent out emails used the chat widget they recommended and likewise connected to them via all social media platforms and no reaction no reply just no description.
I would like a full refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hi There Tonya, We truly are sorry for the clear frustration and inconvenience you have experienced concerning your current order with Slabway (Slabway Full Body Massage Chair). This is not our intent and not the experience we desire for our client.
This was due to a mistake in communication with the pickup at our fulfillment facility. Your plan was labeled and all set for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to fulfill the need (Slabway Shiatsu Massage Chair). As such, we have actually likewise been unable to guarantee our shipping time frames with the very same certainty we formerly had the ability to.
In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every consumer (Slabway Full Body Massage Chair).
For that we ask forgiveness. Our records show that you have actually gotten the full refunds as requested. We wish for the opportunity to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the product they were offering might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no reaction. It was now approximately 12:20. I finally got a reaction by Monday early morning informing me the order had actually shipped.
However, it was not deliverable since they had an incorrect house number. I contacted UPS and asked them to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked once then stopped. Now nobody gets the phone and will not answer their own chat bot. It's ludicrous. I desire my cash back. Hello Francis, We regret any aggravation you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the frustration experienced with our consumer assistance as of late. Their refund policy for their incompetence is outrageous. Do not do service with these people. Go through ******. I bought a foot massager Nov 26, utilized it when and it triggered me sever pain. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their evaluations before buying from this company.
I will keep your company on blast for this - Slabway Massage Chair Amazon. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records reveal that your order was approved for a refund and that you selected the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return procedure you've initiated, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Organization Profiles might not be replicated for sales or promotional functions. BBB Service Profiles are provided entirely to assist you in exercising your own finest judgment.
Nevertheless, BBB does not confirm the accuracy of details provided by 3rd celebrations, and does not ensure the accuracy of any info in Service Profiles - Slabway One Massage Chair. When considering complaint details, please consider the business's size and volume of deals, and understand that the nature of complaints and a firm's reactions to them are often more vital than the number of problems.
BBB Service Profiles are subject to change at any time. If you choose to do business with this company, please let the service understand that you called BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any item, service or service - Slabway Massage Chair Review.
On The Area Massage is your California Bay Location and East Bay chair massage expert. We think chair massage is great - Slabway Full Body Massage Chair...
Massage Chairs are complex devices with great deals of moving parts and advanced computer system elements, so things can fail. However it's very little various from a vehicle, it depends upon how you use it and how you look after it that will determine how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can occur during delivery.