I have emailed/called/texted the business several times with no response. I have actually asked for a refund and no one has actually answered me - Slabway Shiatsu Massage Chair. I would recommend not to squander your difficult made cash on this company. I will be getting in touch with the Attorney General to submit a complaint concerning SLAB. Purchaser Be Careful!!!!!! Hey Michael, We seriously are sorry for the clear aggravation and inconvenience you have actually experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was created December 4th and that there was a label created on December 7. Your bundle was identified and prepared for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to satisfy the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the existing situations affecting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Massage Chair Amazon).
We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover excellent usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation fee was told it will delivered in 3 days. Employed 3 days said it shipped 4 days ago after a week they do not answer the phone and inform you to chat with their website which never address you back. They will keep you waiting sent out a number of e-mail with the exact same action will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This company is a fraud and I'm going to do my finest in discovering an attorney to spend enough cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it because I have actually attempted to get in touch with Slabway various times by means of e-mail call and have actually yet had the ability to talk to a live individual I constantly get e-mails back from them mentioning that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me again I get another email stating that they're closing the RMA assistance ticket I have actually been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss poor reaction that I receive from their support teams I think anybody aiming to purchase any of their items must extremely take a look at all their feedback's I have no concept the actual count of how lots of bulls ** t positive feedback's they're posting but I can't think that they're getting that manyHi Rodney, We use our sincerest apologies relating to the functionality concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway One Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com recommending that you check the fuse situated on the back of your chair (Slabway Massage Chair Review). We have gotten no more interaction from you informing us if that solved your concern. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every consumer. We acknowledge that we stopped working to miss the mark in this instance. For that we say sorry - Slabway Full Body Massage Chair. We await your response. Thank YouI ordered a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps repeating. States to get on chat on the web site. I contacted chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot says "normal wait time 5-15 minutes.
I think this place is a rip-off and i am going to contact credit card to stop payment. Slabway Shiatsu Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this improperly run attire (if they are a real attire). PURCHASER BE CAREFUL!!!!!! Hi Ian, We all the best regret any frustration or hassle you have actually experienced. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current circumstances impacting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair Pic). It is our busiest time of the year and this year's events have more than tripled our group's work.
We recognize that we failed to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do show that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid shipment with no more description!? I've called several times, sent out e-mails utilized the chat widget they recommended and also connected to them via all social networks platforms and no action no reply simply no explanation.
I would like a full refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hello There Tonya, We all the best regret the clear aggravation and trouble you have experienced regarding your recent order with Slabway (Slabway Massage Chair). This is not our objective and not the experience we desire for our consumer.
This was due to a mistake in communication with the pickup at our satisfaction center. Your bundle was labeled and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to meet the need (Slabway Shiatsu Massage Chair Reviews). As such, we have actually also been unable to guarantee our shipping time frames with the exact same certainty we formerly had the ability to.
In relation to your experience with our client service group, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources readily available to us to supply a great experience to each and every client (Slabway Massage Chair Pic).
For that we apologize. Our records reveal that you have actually received the complete refunds as asked for. We expect the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I found the product they were offering could be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I right away attempted to cancel my order. I sent out an e-mail I got in touch with the phone, for which there was no response. It was now around 12:20. I lastly got an action by Monday morning informing me the order had actually delivered.
However, it was not deliverable because they had an inaccurate house number. I got in touch with UPS and inquired to go back to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be made the most of if you do not. I received my foot massager and it worked when then stopped. Now no one gets the phone and will not answer their own chat bot. It's ridiculous. I desire my cash back. Hi Francis, We are sorry for any aggravation you have experienced concerning the performance of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our consumer assistance as of late. Their refund policy for their incompetence is outrageous. Do refrain from doing business with these people. Go through ******. I ordered a foot massager Nov 26, used it when and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their evaluations prior to buying from this business.
I will keep your business on blast for this - Slabway Massage Chair $1499.98. The power of social networks. We are sorry to hear your Slabway purchase did not suit your requirements. Our records reveal that your order was approved for a refund and that you chose the choice to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to continue with the return procedure you have actually initiated, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Service Profiles might not be replicated for sales or promotional functions. BBB Service Profiles are offered solely to assist you in exercising your own finest judgment.
Nevertheless, BBB does not validate the precision of information offered by 3rd parties, and does not guarantee the accuracy of any info in Service Profiles - Slabway Massage Chair. When thinking about problem information, please consider the company's size and volume of deals, and comprehend that the nature of complaints and a firm's responses to them are typically more crucial than the number of grievances.
BBB Organization Profiles are subject to alter at any time. If you choose to do organization with this service, please let business understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any product, service or organization - Slabway Shiatsu Massage Chair.
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Massage Chairs are complex makers with great deals of moving parts and advanced computer system parts, so things can fail. However it's not much various from a cars and truck, it depends on how you utilize it and how you take care of it that will determine for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can take place during shipment.