I have emailed/called/texted the business a number of times with no response. I have asked for a refund and no one has actually addressed me - Slabway Massage Chair Special Discount. I would suggest not to waste your difficult made money on this business. I will be getting in touch with the Attorney general of the United States to file a complaint concerning SLAB. Purchaser Beware!!!!!! Hi There Michael, We seriously regret the clear disappointment and hassle you have experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was created December fourth and that there was a label produced on December 7. Your package was identified and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to meet the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's work (Slabway Massage Chair Reviews).
We acknowledge that we failed to miss the mark in this circumstances. For that we say sorry. Our records do show that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will delivered in 3 days. Hired 3 days stated it shipped 4 days back after a week they do not address the phone and inform you to talk with their site which never ever address you back. They will keep you waiting sent out several email with the exact same reaction will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This company is a scam and I'm going to do my best in discovering a legal representative to spend sufficient money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from package set it up plugged it in the chair went into a full recline mode and has not came out of it given that I've attempted to get in touch with Slabway many times via email telephone call and have yet been able to talk to a live individual I constantly get e-mails back from them stating that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours before a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I have actually been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss bad response that I receive from their assistance groups I think anybody looking to acquire any of their products ought to extremely look at all their feedback's I have no idea the actual count of how many bulls ** t favorable feedback's they're posting however I can't think that they're getting that manyHi Rodney, We use our sincerest apologies concerning the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Reviews Of Slabway Massage Chair). We have received no more communication from you informing us if that resolved your concern. In relation to your experience with our customer support team, we understand that our service has taken a hit this vacation season.
We are doing all that we can with the resources readily available to us to offer a good experience to each and every client. We recognize that we stopped working to miss the mark in this circumstances. For that we say sorry - Slabway Shiatsu Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Site stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps repeating. Says to get on chat on the web site. I got in touch with chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "regular wait time 5-15 minutes.
I think this location is a fraud and i am going to call credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND buying anything from this badly run clothing (if they are a real clothing). PURCHASER BE CAREFUL!!!!!! Hi There Ian, We sincerely regret any frustration or trouble you have experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this holiday season (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we failed to miss out on the mark in this instance. For that we say sorry. Our records do show that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Reviews Of Slabway Massage Chair. Put an order on 12/4/20 and the order was canceled mid shipment without any further explanation!? I have actually called several times, sent out e-mails utilized the chat widget they recommended and likewise reached out to them through all social media platforms and no action no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi Tonya, We best regards regret the clear frustration and trouble you have actually experienced regarding your recent order with Slabway (Slabway Massage Chair Review). This is not our intent and not the experience we want for our client.
This was because of an error in communication with the pickup at our satisfaction center. Your bundle was identified and prepared for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to meet the need (Slabway Massage Chair Amazon). As such, we have also been unable to guarantee our shipping amount of time with the same certainty we formerly had the ability to.
In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources readily available to us to offer a good experience to each and every client (Slabway Massage Chair Pic).
For that we say sorry. Our records reveal that you have received the full refunds as requested. We hope for the chance to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I found the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I right away attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now approximately 12:20. I finally got an action by Monday morning telling me the order had delivered.
Nevertheless, it was not deliverable due to the fact that they had an inaccurate apartment number. I got in touch with UPS and asked to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have actually charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their products.
It is your duty to do so. You will be taken benefit of if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and will not answer their own chat bot. It's absurd. I want my refund. Hello there Francis, We are sorry for any frustration you have experienced concerning the performance of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our consumer support since late. Their refund policy for their incompetence is ludicrous. Do not do service with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it when and it triggered me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was authorized for a refund and that you picked the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return procedure you've started, we ask that you please reply to the assistance e-mail thread confirming you 'd with to continue. BBB Business Profiles may not be recreated for sales or advertising functions. BBB Business Profiles are supplied entirely to help you in exercising your own finest judgment.
However, BBB does not verify the precision of info provided by 3rd parties, and does not ensure the precision of any info in Company Profiles - Reviews Of Slabway Massage Chair. When thinking about grievance information, please take into account the business's size and volume of deals, and comprehend that the nature of problems and a company's actions to them are frequently more crucial than the variety of complaints.
BBB Company Profiles go through change at any time. If you pick to do company with this service, please let the business understand that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not back any product, service or organization - Slabway Massage Chair Pic.
On The Area Massage is your California Bay Location and East Bay chair massage expert. Our company believe chair massage is excellent - Reviews Of Slabway Massage Chair...
Massage Chairs are complicated devices with lots of moving parts and advanced computer system components, so things can fail. But it's not much various from a car, it depends on how you utilize it and how you look after it that will identify for how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and contusions that can happen during shipment.